Castle Inc.

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Technical Support Solutions

IMPORTANT NOTICE CONCERNING TECHNICAL SUPPORT

Free personal technical assistance via telephone is no longer available. We strongly suggest that you access our technical service documents found on this page. There you can download troubleshooting steps and solutions to diagnose, repair or replace parts. You can also email your question with a description of the problem to: service@castleusa.com and then we can advise what steps to take to troubleshoot your machine.

Please have the following information available when contacting Castle:
Name
Company name
Phone, fax, or e-mail information
Model Number
Serial Number
Description of the problem

** 99% of the support issues we see only require a simple adjustment or part replacement **
** that is easily resolved using the technical documents provided below. **

If you need on-site or personal technical assistance we suggest you contact your dealer’s service department, or contact a machinery repair service in your area. For a list of independent service techs that are familiar with Castle Machinery, see our Service Tech page. We will continue to supply service parts through our Customer Service desk and the web store.

For Warranty Issues

Castle Machines are warranted for one (1) full year from the date of purchase against workmanship or material defects under recommended use and service. Castle, Inc. is not liable for failures or injuries due to negligence, misuse, alteration, unauthorized service, or accidents. If you have a warranty issue, please contact your Castle Dealer or leave your name and telephone number, model number, serial number, and a brief description of the issue and we will get back to you as quickly as possible.

Phone: 800-282-8338
Fax: 707-765-0953
E-mail: service@castleusa.com

Please have the following information available:
Name
Company name
Phone, fax, or e-mail information
Model
Serial Number
Purchase Date
Name of dealer or distributor from where it was purchased

Technical Documents & Operator Manuals

TSM-21
Operator Manual
    
Serial# 61064 and lower (Mead)
     Serial# 61076 and higher (Parker)

IMPORTANT!!! IMPORTANT!!!
TSM-21 Diagnostics Manual IMPORTANT!!! IMPORTANT!!!

Wiring Diagram

Pneumatic Diagram
    
Serial# 61064 and lower (Mead)
     Serial# 61076 and higher (Parker)

Assembly Drawings & Parts List
Serial# 61064 and lower
Serial# 61076 to 62480
Serial # 62481 and higher

 

TSM-35
Operator Manual
Wiring Diagram

Assembly Drawing & Parts for
Serial #60343 and lower

Assembly Drawing & Parts for
Serial #60344 to 61824


Assembly Drawing & Parts for
Serial # 61825 and higher

TSM-10
   Operator Manual


AT-5
Operator Manual

AT-8
Operator Manual
Diagnostics Manual

AT Clamp Cylinder Detail
AT Clamp Cylinder Rebuild

Equalizer Edgebander
Operator Manual
Wiring Diagram

Discontinued Product Documents

TSM-20
   Operator Manual
   Addendum to Manual (includes parts list)

 

LB-23
   Operator Manual
   Diagnostics Manual  

LB-30
   Operator Manual
   Wiring Diagram

30 Express
   Operator Manual

EB-2 Edgebander
   Operator Manual

GS-300 Glue Shooter
   Operator Manual

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Castle, Inc.
  1364 North McDowell Blvd. Suite One,  Petaluma, California  94954
800.282.8338
www.castleusa.com

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