Free
personal technical assistance via telephone is
no longer available. We strongly suggest that
you access our technical
service documents found
on this page. There you can download troubleshooting
steps and solutions to diagnose, repair or replace
parts. You can also email your question with
a description of the problem to: service@castleusa.com and
then we can advise what steps to take to troubleshoot
your machine.
Please
have the following information available when
contacting Castle:
Name
Company name
Phone, fax, or e-mail information
Model Number
Serial Number
Description of the problem
** 99%
of the support issues we see only require a
simple adjustment or part replacement **
** that is easily
resolved using the technical documents provided
below. **
If you need
on-site or personal technical assistance we suggest
you contact your dealer’s service
department, or contact a machinery repair service
in your area. For a list of independent
service techs that are familiar with Castle Machinery,
see our Service
Tech page. We will continue to
supply service parts through our Customer Service
desk and the web store.
For
Warranty Issues
Castle Machines
are warranted for one (1) full year from the
date of purchase against workmanship or material
defects under recommended use and service. Castle,
Inc. is not liable for failures or injuries due
to negligence, misuse, alteration, unauthorized
service, or accidents. If you have a warranty
issue, please contact your Castle Dealer or leave
your name and telephone number, model number,
serial number, and a brief description of the
issue and we will get back to you as quickly
as possible.
Phone: 800-282-8338
Fax: 707-765-0953
E-mail: service@castleusa.com
Please have
the following information available:
Name
Company name
Phone, fax,
or e-mail information
Model
Serial Number
Purchase Date
Name of dealer or
distributor from
where it was purchased
