Shipping & Returns
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- Machines and Tables
- Service Parts
Absolutely no returns shall be accepted without prior authorization by Castle. Any returns must clearly show a valid Return Materials Authorization (RMA) number, issued by Castle, or they will be refused.
Shipping & Freight
- Castle will, to the best of its abilities, endeavor to make timely deliveries on orders; however, Buyer acknowledges that Castle can not guarantee delivery dates and will not be liable for any damages due to a failure to fill an order or for delays in delivery of Castle Products.
- Orders consisting of any (3) Castle Pocket Machines (Models TSM-21 or TSM-35) will be shipped freight pre-paid, FOB Destination, within the continental United States to a single location at a discount off Suggested List Price per the terms set forth in Exhibit A as part of this agreement. Any additional locations will be shipped Freight Collect or Freight Prepaid/Add, FOB Petaluma, California. A qualifying order that includes Face Frame Tables of any model will include freight for the Face Frame Table less the freight charge for the (3) Castle Pocket Machines.
- Orders of fewer than (3) Castle Pocket Machines (Models TSM-21 or TSM-35) be shipped Freight Collect or Freight Prepaid/Add, FOB Petaluma, California.
- Orders consisting of Service and Accessory parts will ship Freight Prepaid & Add, FOB Petaluma, California at a 15% discount off Castle’s Suggested List Price.
- An order consisting of consumables that exceeds $200.00 net, which will be sold at a discount off Castle’s Suggested List Price, and shipped Freight Prepaid/Add, FOB Petaluma, California.
- Orders will ship by a carrier chosen by Castle at its sole discretion when Castle pays freight.
- Orders will ship by a carrier chosen by the Dealer when the Dealer pays freight, or, if the Dealer agrees, by a carrier chosen by Castle with the best freight rate available.
1364 North McDowell Boulevard
Petaluma, CA 94954
PO Box 750236
Petaluma, CA 94975
Orders: (800) 282-8338
Tooling & Parts Sales: (707) 765-0982
Customer Service: (707) 765-0982
Tech Support: (707) 765-0982
Fax: (707) 765-0953