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FREQUENTLY ASKED QUESTIONS

Answers to the most commonly asked questions.

IF YOUR QUESTION IS NOT ANSWERED ON THIS PAGE, WE INVITE YOU TO CALL US AT (707) 283-0300 PACIFIC STANDARD TIME OR EMAIL US.

HOW DO I FIND MY SERIAL NUMBER?

Facing the front of your machine, the serial number is located at the top left side under the work-top. The serial plate is silver and red and indicates your 5 digit number.

HOW CAN I FIND AN OPERATOR MANUAL?

For the convenience of our customers, we make all manuals and machine documentation available on your website. Simply visit this page.

DO YOU PROVIDE ON-SITE SUPPORT?

For on-site support of your machinery, please contact a service technician in your area or your Castle Dealer.

WHAT TYPE OF WARRANTY DO YOU OFFER?

Castle Machines are warranted for one (1) full year from the date of purchase against workmanship or material defects under recommended use and service. Castle, Inc. is not liable for failures or injuries due to negligence, misuse, alteration, unauthorized service, or accidents. If you have a warranty issue, please contact your Castle Dealer or leave your name and telephone number, model number, serial number, and a brief description of the issue and we will get back to you as quickly as possible.

Phone: 800-282-8338
Fax: 707-765-0953
E-mail: service@castleusa.com

For faster service please have the following information available:
Company name
Phone, fax, or e-mail information
Model
Serial Number
Purchase Date
Name of dealer or distributor from where it was purchased

DO YOU SELL INTERNATIONALLY?

Yes we have dealers in Canada, Great Britain, Ireland, and Mexico. Please see their contact information below:

Canada

Castle Factory Direct
1364 N. McDowell Blvd. Suite 1
Petaluma, CA 94954
Phone: 800.282.8338
Fax: 707.765.0953

Great Britain

ATA Engineering Processes
Unit 2 Boundary Way
Hemel Hempstead, Herts HP2 7BJ
Phone: 011.44.144.226.4411
Fax: 011.44.144.223.1383

 

Ireland

Maginn Machinery Co LTD
JFK Industrial Estate
Naas Road
Dublin 12, Ireland
Phone: 00353.1.4504111
Fax: 00353.1.4507916

Mexico

Castle Factory Direct
1364 N. McDowell Blvd. Suite 1
Petaluma, CA 94954
Phone: 800.282.8338
Fax: 707.765.0953